As your Swiss boutique consultancy, we show your SME how to intelligently pre-process email inquiries, phone notes, and support tickets in Microsoft 365, HubSpot, or Zendesk – personal, multilingual, and with safeguards aligned with the Swiss FADP.
AI means so many things. Which AI do you actually need? What is your specific area of application?
We help - from short-term pilot projects and rapid experiments all the way to enterprise solutions.
Simply streamline daily workflows or transform an entire business unit with autonomous agents? Discover the possibilities with us.
A large-scale field study by researchers at Stanford University and MIT across 5,172 support agents demonstrated an average productivity gain of 15% more resolved inquiries per hour when teams are assisted by an AI copilot. Brynjolfsson et al., QJE 2025
Your customers expect fast responses today – even when your small back-office team is working at full capacity. An AI copilot grounded in your own product data, price lists, and FAQs prepares ready-to-send reply drafts in your company's tone of voice for one-click approval.
Serve clients in Western Switzerland, Ticino, or internationally in flawless native quality – even if nobody on your SME team is fluent in French or Italian right now. Swiss German voice messages and phone calls can also be accurately transcribed and summarized.
In the same QJE study, newly onboarded agents benefited most with a productivity boost of up to 36%: Because AI immediately surfaces company knowledge from manuals and past cases, new hires reach the level of experienced staff much faster. QJE 2025
Nobody likes impersonal bots that trap customers in endless loops. For your SME, we design friendly, lean assistants that answer routine questions (such as delivery status, opening hours, or forms) immediately and hand over complex inquiries neatly summarized to the right person.
As your Swiss boutique consultancy, we guide your SME from pragmatic quick wins to hands-on team workshops.
Straightforward and non-binding
Let's find out together what AI potential lies dormant in your department – pragmatically and at eye level.
30 Minutes
Choose the right format: AI Basic Seminar (1 day), AI Practical Seminar (1 day), or AI Intensive Workshop (2 days). Our seminar page lists the scope, prerequisites and official prices. We adapt the exercises to your tasks and your team’s experience.
To our seminarsWe analyze your inquiry volume, structure your existing documents, and build an FADP-compliant internal knowledge copilot or email assistant directly for Microsoft 365, HubSpot, or Zendesk – at a clear fixed price.
To our consulting servicesCustomer data stays protected: We exclusively use infrastructures with data residency in Switzerland or the EU and a guaranteed No-Training Policy.
Your customers continue to experience your personal SME touch – while AI prepares the perfect draft for your team in the background.
Fast integration with shared mailboxes in Outlook/Microsoft 365, HubSpot, Zendesk, Freshdesk, or weclapp without multi-month IT projects.
Predictable packages with in-house workshops and potential analyses at fixed prices.
Research can help identify useful applications. It does not replace testing the outcome in your own business.
The study Generative AI at Work reports an average 15% increase in resolved issues per hour in the customer-support setting studied. Results varied by experience and do not predict the outcome for every team.
The study Generative AI at Work reports an average 15% increase in resolved issues per hour in the customer-support setting studied. Results varied by experience and do not predict the outcome for every team.
In the cross-national OECD survey (2025), SMEs highlight customer communication and support as one of the primary areas where generative AI improves daily work quality.
We are happy to assist you in consulting on your business processes and within your selected industries:
Let's look in a free 30-minute call at how your team can cut routine inquiries in half and respond faster.
Non-binding situational analysis for your SME – pragmatic & personal.
Secure Free Initial Consultation
