ENTERPRISE AI CONSULTING FOR RETAIL & OMNICHANNEL

Scaling AI Across Hundreds of Stores, Marketplaces, and Millions of SKUs.

We partner with retail chains, trading groups, B2B distributors, and omnichannel enterprises to integrate high-scale AI pipelines into SAP S/4HANA Retail, PIM landscapes, and multi-site supply chain operations.

YOUR AI ORIENTATION

01 · FOCUS & APPLICATION AREA

AI means so many things. Which AI do you actually need? What is your specific area of application?

02 · FROM EXPERIMENT TO ENTERPRISE

We help - from short-term pilot projects and rapid experiments all the way to enterprise solutions.

03 · DISCOVER THE POSSIBILITIES

Simply streamline daily workflows or transform an entire business unit with autonomous agents? Discover the possibilities with us.

Enterprise PIM & Content Scaling

Fully automated data enrichment and localization (DE/FR/IT/EN) in Akeneo, Pimcore, and SAP Commerce.

Multi-Store Demand Forecasting

Store- and channel-level demand, allocation, and markdown models to maximize gross margin.

Enterprise AI Governance

Secure brand, pricing, and customer data architecture compliant with the Swiss FADP and EU AI Act.

Consulting Offer

Strategy, Governance & Implementation

We combine strategic foresight with industry-specific compliance and technical process implementation.

Level 1: Enterprise Retail Roadmap & ROI Architecture

“The Brain” – Value Creation for Executive Boards, CDOs & Category Management

We align your AI investments strictly with core retail KPIs: gross margin return on inventory (GMROI), inventory turnover, time-to-market, and customer lifetime value.

  • Omnichannel Value-Chain Audit: Deep-dive analysis of data flows between central procurement, PIM/DAM, ERP (SAP S/4HANA), central warehouses, store POS, and digital commerce.
  • Platform & Architecture Strategy: Integration into existing cloud data warehouses (Snowflake, Databricks, BigQuery, Azure Synapse) without creating new data silos.
  • Bankable Enterprise Business Case: Quantification of out-of-stock reduction, working capital release, return rate reduction, and process automation.

Level 2: Privacy, Competition Law & Brand Governance

“The Shield” – Swiss FADP, EU AI Act & Brand Safety

With millions of consumer touchpoints and sensitive supplier terms, we safeguard your AI systems legally and technically.

  • Privacy for Loyalty & Customer Data (Swiss FADP / GDPR): Legally compliant architecture for loyalty programs, personalization, and first-party data analytics.
  • Pricing & Algorithmic Governance: Control mechanisms for dynamic pricing to safeguard brand positioning, Swiss price indication rules (PBV), and regulatory compliance.
  • Protection of Confidential Supplier Terms: Isolated enterprise tenants prevent any leakage of supplier contracts, rebates, and margin calculations.

Level 3: Enterprise Integration & Multi-Team Enablement

“The Muscle” – Production-Grade Operations in Retail Groups

We transition prototypes into high-availability enterprise pipelines and upskill your purchasing, marketing, and digital teams.

  • SAP, PIM & Composable Commerce Integration: Seamless connection to SAP S/4HANA Retail, SAP Commerce Cloud, Akeneo, Pimcore, Salesforce Commerce Cloud, and Commercetools.
  • MLOps & Scalable Data Pipelines: Automated monitoring of forecast accuracy (MAPE/WAPE), data drift, and content quality.
  • Role-Based Enablement Across Divisions: Structured enablement tracks for category managers, buyers, e-commerce teams, regional store managers, and IT.

AI Solution Horizons

From Quick Wins to Transformation

Structured implementation steps tailored to your industry value chain.

Phase 1: Enterprise PIM Automation & Omnichannel Service

Short-Term

Massive acceleration of time-to-market for tens of thousands of SKUs alongside relief for your central customer care center.

  • Automated PIM Data Enrichment Pipelines: AI-driven extraction, classification (ETIM, eCl@ss, GS1), and four-language copy generation directly inside Akeneo, Pimcore, Stibo Systems, or SAP Commerce.
  • Omnichannel Customer Care & Order Orchestration: Enterprise voice and chat agents directly integrated with OMS, CRM (Salesforce, Microsoft Dynamics), and carrier tracking across hundreds of thousands of interactions.
  • Retail AI Governance & Brand Safety Guardrails: Company-wide policies and technical guardrails for marketing, category management, and procurement to protect brand equity and supplier terms.
Phase 2: Multi-Echelon Demand Forecasting & Dynamic Pricing

Medium-Term

Predictive steering of merchandise flows, promotional planning, and pricing across central distribution centers, store networks, and e-commerce.

  • Store- & Channel-Level Demand Forecasting: Machine learning models predict sell-through at the SKU/store level, factoring in weather, local events, promotional pressure, and cannibalization effects.
  • AI-Driven Promotion & Markdown Optimization: Determining optimal promotional price points and markdown timing for seasonal and fresh goods to minimize write-offs and food waste.
  • Hyper-Personalization & Next-Best-Offer: Real-time product recommendations and individualized loyalty campaigns across mobile app, webstore, and POS.
Phase 3: Autonomous Merchandising & Supply Chain Systems

Long-Term

Transformation into a fully connected, self-optimizing retail enterprise.

  • Agentic Category Management & Supplier Intelligence: AI agents analyze assortment gaps, competitor pricing, supplier SLAs, and contribution margins as decision support for central procurement.
  • Automated Store Space & Planogram Optimization: Data-driven optimization of shelf-space allocation per store cluster based on local purchasing power and sell-through patterns.
  • End-to-End Supply Chain Resilience & ESG Tracking: Automated monitoring of global supply chain risks and seamless capture of origin, carbon footprint, and due-diligence documentation.
Swiss Tech & Data Architecture

Enterprise AI Platform Modules for Retail & Wholesale Groups

High-scale solutions for assortment, pricing, and customer operations in trading enterprises.

Integrations & Standards:SAP S/4HANA RetailSalesforce / SAP Commerce CloudAkeneo / Stibo PIMGK POS / Omnichannel OMSSnowflake / DatabricksEnterprise Loyalty & CRM

Enterprise PIM Enrichment Engine

Automates attribution, classification (ETIM/GS1), and four-language localization for hundreds of thousands of SKUs in Akeneo, Pimcore, or SAP.

Multi-Store Demand & Markdown AI

Predictive sell-through, replenishment, and markdown optimization at the store and SKU level to boost availability and gross margin.

Omnichannel Service & Order Agent

Multilingual enterprise customer service agent deeply integrated with SAP, Salesforce, OMS, and Swiss logistics carriers.

Collaboration

Tailored to Your Needs

Whether a clearly defined project or agile support – you have full cost control.

Project Package

Maximum Planning Certainty

Ideal when the goal and scope are clearly defined. We agree on a fixed outcome at a fixed price. Scope, milestones, and acceptance criteria are bindingly defined before the project starts. Any changes are coordinated with you before implementation.

  • Result GuaranteeWe deliver until the agreed goal is achieved.
  • Budget SecurityYou know exactly what it costs. No surprises.

Expert-on-Demand

Agile Support & Interim

Book our experts flexibly as needed – whether as a strategic advisor for a few hours or as an integral part of your team.

  • Interim-SupportWe work hands-on operationally to bridge bottlenecks.
  • No OverheadFull flexibility without long-term staffing commitments.

Approach

What Are the Next Steps?

Erstgespräch (Free)

We discuss your goals with you and clarify without obligation where AI has the greatest leverage in your company. Together we define the framework for a potential collaboration.

1
2

Deep Dive Audit

We analyze your data and processes to uncover concrete automation potentials. We prioritize the use cases that deliver the highest ROI.

Pilot Phase

Instead of pure theory, we implement a working pilot project in a selected area. This proves measurable value risk-free before larger investments are made.

3

Scaling

We roll out the solution, empower your team through training, and establish Swiss FADP-compliant guidelines for sustainable, secure operation.

ENTERPRISE RETAIL BENCHMARKS

Measurable Value Creation from AI in Large-Scale Retail

Primary data from Swiss retail statistics and global enterprise benchmarks confirm the margin and efficiency leverage.

>CHF 100B2024

Annual Swiss Retail Turnover

According to the Federal Statistical Office (FSO / BFS), Swiss retail operates in a fiercely competitive market under high margin pressure – even a 1% improvement in markdowns or availability translates into millions in EBIT.

20–30%2024

Reduction in Inventory Errors & Stockouts

Enterprise retail benchmarks show that AI-powered demand forecasting and multi-echelon replenishment reduce stockouts by up to 30% while significantly lowering working capital tied up in inventory.

up to 80%2025

Faster Time-to-Market in Product Data Management

Automated PIM pipelines for attribute extraction and multilingual content generation cut onboarding lead times for new collections in omnichannel retail by up to 80%.

Consulting FAQ

Answers for Decision-Makers

01

How do you integrate AI pipelines into our existing SAP S/4HANA Retail and PIM landscape (e.g., Akeneo, Pimcore, Stibo)?

  • We build event-driven API and data warehouse pipelines (e.g., via Snowflake, Databricks, Azure, or GCP) that pull master data directly from your PIM/ERP, enrich it with structured attributes, classifications, and four-language copy, and write it back with a confidence score for approval.
02

How do we prevent inaccurate product specs or off-brand copy across tens of thousands of automatically generated SKU descriptions?

  • We enforce strict grounding on verified manufacturer specifications (zero-invention principle), combined with brand-specific tone matrices and automated validation rules. Critical mandatory fields (e.g., hazardous goods, allergens, technical norms) are cross-checked via deterministic rules.
03

How much historical data is required for store-level demand forecasting?

  • Typically, 24 to 36 months of POS sell-through and promotional history from your ERP or data warehouse is sufficient. During our Phase 1 audit, we clean anomalies (such as past supply disruptions) and enrich the dataset with external weather, holiday, and calendar signals.
04

How do you safeguard our confidential supplier terms, margins, and loyalty customer data under the Swiss FADP?

  • All models and data pipelines run in isolated enterprise tenants (Swiss/EU data residency) with strict role-based access control. Neither supplier terms nor customer profiles from your loyalty program ever leave your protected infrastructure or feed into public training models.

Artificial Intelligence tailored to your department

We are happy to assist you in consulting on your business processes and within your selected areas of the value chain:

Sales & Distribution

Sales & Distribution

Boost your conversion rates in sales: We show you how to leverage intelligent lead scoring and deeper customer insights to unlock hidden revenue potential.

Opportunities & Risks

Sales & Distribution

Risks

  • -Complex system and CRM integrations
  • -Poor data quality for forecasting
  • -Acceptance among sales staff
  • -Impersonal customer approach at scale

Opportunities

  • ✓Automated lead scoring models
  • ✓Predictive sales and precise revenue forecasts
  • ✓Personalized sales pitches in real time
  • ✓AI-supported sales call analysis
Marketing

Marketing

Minimize wastage in your marketing budget: We help you deploy hyper-personalized campaigns and dramatically accelerate your content creation using AI.

Opportunities & Risks

Marketing

Risks

  • -Violation of brand guidelines (Brand Safety)
  • -Data protection and compliance violations
  • -Quality and authenticity of generated content
  • -Dependence on AI algorithms

Opportunities

  • ✓Automated content generation
  • ✓Real-time personalization (Segments of One)
  • ✓Predictive analytics for budget allocation
  • ✓Scaling of creative processes
HR & Personnel

HR & Personnel

Relieve your HR department of administrative burdens. We guide you in building AI-supported workflows for faster, more accurate recruiting.

Opportunities & Risks

HR & Personnel

Risks

  • -Bias and discrimination in AI processes
  • -Data protection for sensitive personnel data
  • -Lack of human intuition in recruiting
  • -Resistance to performance tracking

Opportunities

  • ✓Automation of routine administrative tasks
  • ✓AI-supported matching of candidate profiles
  • ✓Prediction of fluctuation rates
  • ✓Personalized training programs
Customer Service & Support

Customer Service & Support

Provide premium 24/7 support without increasing headcount: We assist you in implementing smart, empathetic conversational AI assistants.

Opportunities & Risks

Customer Service & Support

Risks

  • -Frustration due to inaccurate chatbot answers
  • -Loss of human empathy
  • -Challenges with complex inquiries
  • -Data protection in customer communication

Opportunities

  • ✓Intelligent ticket categorization
  • ✓24/7 support via conversational AI
  • ✓Automated answering of standard questions
  • ✓Sentiment analysis to detect customer mood
Finance & Controlling

Finance & Controlling

Optimize your liquidity and cash flow forecasting. We support you in eliminating manual data entry and establishing precise real-time financial reporting.

Opportunities & Risks

Finance & Controlling

Risks

  • -Security vulnerabilities in automation
  • -Wrong decisions due to false assumptions
  • -Transparency of AI decisions (Black Box)
  • -Regulatory compliance requirements

Opportunities

  • ✓Automated invoice processing
  • ✓Precise cash flow and revenue forecasts
  • ✓Intelligent anomaly and fraud detection
  • ✓Real-time dashboards and automated reports
Sales & Distribution

Sales & Distribution

Boost your conversion rates in sales: We show you how to leverage intelligent lead scoring and deeper customer insights to unlock hidden revenue potential.

Opportunities & Risks

Sales & Distribution

Risks

  • -Complex system and CRM integrations
  • -Poor data quality for forecasting
  • -Acceptance among sales staff
  • -Impersonal customer approach at scale

Opportunities

  • ✓Automated lead scoring models
  • ✓Predictive sales and precise revenue forecasts
  • ✓Personalized sales pitches in real time
  • ✓AI-supported sales call analysis
Marketing

Marketing

Minimize wastage in your marketing budget: We help you deploy hyper-personalized campaigns and dramatically accelerate your content creation using AI.

Opportunities & Risks

Marketing

Risks

  • -Violation of brand guidelines (Brand Safety)
  • -Data protection and compliance violations
  • -Quality and authenticity of generated content
  • -Dependence on AI algorithms

Opportunities

  • ✓Automated content generation
  • ✓Real-time personalization (Segments of One)
  • ✓Predictive analytics for budget allocation
  • ✓Scaling of creative processes
HR & Personnel

HR & Personnel

Relieve your HR department of administrative burdens. We guide you in building AI-supported workflows for faster, more accurate recruiting.

Opportunities & Risks

HR & Personnel

Risks

  • -Bias and discrimination in AI processes
  • -Data protection for sensitive personnel data
  • -Lack of human intuition in recruiting
  • -Resistance to performance tracking

Opportunities

  • ✓Automation of routine administrative tasks
  • ✓AI-supported matching of candidate profiles
  • ✓Prediction of fluctuation rates
  • ✓Personalized training programs
Customer Service & Support

Customer Service & Support

Provide premium 24/7 support without increasing headcount: We assist you in implementing smart, empathetic conversational AI assistants.

Opportunities & Risks

Customer Service & Support

Risks

  • -Frustration due to inaccurate chatbot answers
  • -Loss of human empathy
  • -Challenges with complex inquiries
  • -Data protection in customer communication

Opportunities

  • ✓Intelligent ticket categorization
  • ✓24/7 support via conversational AI
  • ✓Automated answering of standard questions
  • ✓Sentiment analysis to detect customer mood
Finance & Controlling

Finance & Controlling

Optimize your liquidity and cash flow forecasting. We support you in eliminating manual data entry and establishing precise real-time financial reporting.

Opportunities & Risks

Finance & Controlling

Risks

  • -Security vulnerabilities in automation
  • -Wrong decisions due to false assumptions
  • -Transparency of AI decisions (Black Box)
  • -Regulatory compliance requirements

Opportunities

  • ✓Automated invoice processing
  • ✓Precise cash flow and revenue forecasts
  • ✓Intelligent anomaly and fraud detection
  • ✓Real-time dashboards and automated reports
Sales & Distribution

Sales & Distribution

Boost your conversion rates in sales: We show you how to leverage intelligent lead scoring and deeper customer insights to unlock hidden revenue potential.

Opportunities & Risks

Sales & Distribution

Risks

  • -Complex system and CRM integrations
  • -Poor data quality for forecasting
  • -Acceptance among sales staff
  • -Impersonal customer approach at scale

Opportunities

  • ✓Automated lead scoring models
  • ✓Predictive sales and precise revenue forecasts
  • ✓Personalized sales pitches in real time
  • ✓AI-supported sales call analysis
Marketing

Marketing

Minimize wastage in your marketing budget: We help you deploy hyper-personalized campaigns and dramatically accelerate your content creation using AI.

Opportunities & Risks

Marketing

Risks

  • -Violation of brand guidelines (Brand Safety)
  • -Data protection and compliance violations
  • -Quality and authenticity of generated content
  • -Dependence on AI algorithms

Opportunities

  • ✓Automated content generation
  • ✓Real-time personalization (Segments of One)
  • ✓Predictive analytics for budget allocation
  • ✓Scaling of creative processes
HR & Personnel

HR & Personnel

Relieve your HR department of administrative burdens. We guide you in building AI-supported workflows for faster, more accurate recruiting.

Opportunities & Risks

HR & Personnel

Risks

  • -Bias and discrimination in AI processes
  • -Data protection for sensitive personnel data
  • -Lack of human intuition in recruiting
  • -Resistance to performance tracking

Opportunities

  • ✓Automation of routine administrative tasks
  • ✓AI-supported matching of candidate profiles
  • ✓Prediction of fluctuation rates
  • ✓Personalized training programs
Customer Service & Support

Customer Service & Support

Provide premium 24/7 support without increasing headcount: We assist you in implementing smart, empathetic conversational AI assistants.

Opportunities & Risks

Customer Service & Support

Risks

  • -Frustration due to inaccurate chatbot answers
  • -Loss of human empathy
  • -Challenges with complex inquiries
  • -Data protection in customer communication

Opportunities

  • ✓Intelligent ticket categorization
  • ✓24/7 support via conversational AI
  • ✓Automated answering of standard questions
  • ✓Sentiment analysis to detect customer mood
Finance & Controlling

Finance & Controlling

Optimize your liquidity and cash flow forecasting. We support you in eliminating manual data entry and establishing precise real-time financial reporting.

Opportunities & Risks

Finance & Controlling

Risks

  • -Security vulnerabilities in automation
  • -Wrong decisions due to false assumptions
  • -Transparency of AI decisions (Black Box)
  • -Regulatory compliance requirements

Opportunities

  • ✓Automated invoice processing
  • ✓Precise cash flow and revenue forecasts
  • ✓Intelligent anomaly and fraud detection
  • ✓Real-time dashboards and automated reports
Sales & Distribution

Sales & Distribution

Boost your conversion rates in sales: We show you how to leverage intelligent lead scoring and deeper customer insights to unlock hidden revenue potential.

Opportunities & Risks

Sales & Distribution

Risks

  • -Complex system and CRM integrations
  • -Poor data quality for forecasting
  • -Acceptance among sales staff
  • -Impersonal customer approach at scale

Opportunities

  • ✓Automated lead scoring models
  • ✓Predictive sales and precise revenue forecasts
  • ✓Personalized sales pitches in real time
  • ✓AI-supported sales call analysis
Marketing

Marketing

Minimize wastage in your marketing budget: We help you deploy hyper-personalized campaigns and dramatically accelerate your content creation using AI.

Opportunities & Risks

Marketing

Risks

  • -Violation of brand guidelines (Brand Safety)
  • -Data protection and compliance violations
  • -Quality and authenticity of generated content
  • -Dependence on AI algorithms

Opportunities

  • ✓Automated content generation
  • ✓Real-time personalization (Segments of One)
  • ✓Predictive analytics for budget allocation
  • ✓Scaling of creative processes
HR & Personnel

HR & Personnel

Relieve your HR department of administrative burdens. We guide you in building AI-supported workflows for faster, more accurate recruiting.

Opportunities & Risks

HR & Personnel

Risks

  • -Bias and discrimination in AI processes
  • -Data protection for sensitive personnel data
  • -Lack of human intuition in recruiting
  • -Resistance to performance tracking

Opportunities

  • ✓Automation of routine administrative tasks
  • ✓AI-supported matching of candidate profiles
  • ✓Prediction of fluctuation rates
  • ✓Personalized training programs
Customer Service & Support

Customer Service & Support

Provide premium 24/7 support without increasing headcount: We assist you in implementing smart, empathetic conversational AI assistants.

Opportunities & Risks

Customer Service & Support

Risks

  • -Frustration due to inaccurate chatbot answers
  • -Loss of human empathy
  • -Challenges with complex inquiries
  • -Data protection in customer communication

Opportunities

  • ✓Intelligent ticket categorization
  • ✓24/7 support via conversational AI
  • ✓Automated answering of standard questions
  • ✓Sentiment analysis to detect customer mood
Finance & Controlling

Finance & Controlling

Optimize your liquidity and cash flow forecasting. We support you in eliminating manual data entry and establishing precise real-time financial reporting.

Opportunities & Risks

Finance & Controlling

Risks

  • -Security vulnerabilities in automation
  • -Wrong decisions due to false assumptions
  • -Transparency of AI decisions (Black Box)
  • -Regulatory compliance requirements

Opportunities

  • ✓Automated invoice processing
  • ✓Precise cash flow and revenue forecasts
  • ✓Intelligent anomaly and fraud detection
  • ✓Real-time dashboards and automated reports
Sales & Distribution

Sales & Distribution

Boost your conversion rates in sales: We show you how to leverage intelligent lead scoring and deeper customer insights to unlock hidden revenue potential.

Opportunities & Risks

Sales & Distribution

Risks

  • -Complex system and CRM integrations
  • -Poor data quality for forecasting
  • -Acceptance among sales staff
  • -Impersonal customer approach at scale

Opportunities

  • ✓Automated lead scoring models
  • ✓Predictive sales and precise revenue forecasts
  • ✓Personalized sales pitches in real time
  • ✓AI-supported sales call analysis
Marketing

Marketing

Minimize wastage in your marketing budget: We help you deploy hyper-personalized campaigns and dramatically accelerate your content creation using AI.

Opportunities & Risks

Marketing

Risks

  • -Violation of brand guidelines (Brand Safety)
  • -Data protection and compliance violations
  • -Quality and authenticity of generated content
  • -Dependence on AI algorithms

Opportunities

  • ✓Automated content generation
  • ✓Real-time personalization (Segments of One)
  • ✓Predictive analytics for budget allocation
  • ✓Scaling of creative processes
HR & Personnel

HR & Personnel

Relieve your HR department of administrative burdens. We guide you in building AI-supported workflows for faster, more accurate recruiting.

Opportunities & Risks

HR & Personnel

Risks

  • -Bias and discrimination in AI processes
  • -Data protection for sensitive personnel data
  • -Lack of human intuition in recruiting
  • -Resistance to performance tracking

Opportunities

  • ✓Automation of routine administrative tasks
  • ✓AI-supported matching of candidate profiles
  • ✓Prediction of fluctuation rates
  • ✓Personalized training programs
Customer Service & Support

Customer Service & Support

Provide premium 24/7 support without increasing headcount: We assist you in implementing smart, empathetic conversational AI assistants.

Opportunities & Risks

Customer Service & Support

Risks

  • -Frustration due to inaccurate chatbot answers
  • -Loss of human empathy
  • -Challenges with complex inquiries
  • -Data protection in customer communication

Opportunities

  • ✓Intelligent ticket categorization
  • ✓24/7 support via conversational AI
  • ✓Automated answering of standard questions
  • ✓Sentiment analysis to detect customer mood
Finance & Controlling

Finance & Controlling

Optimize your liquidity and cash flow forecasting. We support you in eliminating manual data entry and establishing precise real-time financial reporting.

Opportunities & Risks

Finance & Controlling

Risks

  • -Security vulnerabilities in automation
  • -Wrong decisions due to false assumptions
  • -Transparency of AI decisions (Black Box)
  • -Regulatory compliance requirements

Opportunities

  • ✓Automated invoice processing
  • ✓Precise cash flow and revenue forecasts
  • ✓Intelligent anomaly and fraud detection
  • ✓Real-time dashboards and automated reports

Initial consultation 100% free

Turn your assortment, store network, and customer data into a lasting margin advantage for your retail group.

Schedule an Executive Briefing with our Principal Architects on system integration, governance, and measurable corporate ROI.

Request Enterprise Briefing