Applications in Swiss industries5 min read · Updated: 2026-10-18

AI in healthcare and life sciences: administrative tasks

Compare internal instructions and explain changes to your team: a practical way to trial a specific knowledge task with AI.

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Editorial responsibility: Peak Pioneers
Practical guidance with supporting sources
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At a glance

  • Start with an internal administrative task whose output can be checked against approved documents.
  • Ask for source references and open questions rather than an apparently complete answer.
  • Keep drafting separate from professional approval, access decisions and medical use.

Example: What changes in the recording of equipment training?

Entirely fictional exercise for a laboratory team. SOP means standard operating procedure. These extracts contain no personal or patient data and are not technical operating instructions.

Previous version
SOP “Training records”, version 1, section 3: “The trainer sends the record to laboratory management.” Section 4: “Laboratory management checks the record before granting access.”
New version
SOP “Training records”, version 2, section 3: “The trainer stores the record in the internal training register and notifies laboratory management.” Section 4: “Laboratory management checks the record before granting access.”
Instruction to the AI
Compare only these extracts. List changed and unchanged activities with their version and section. Do not add rules. Also answer: Do older records need to be transferred? If the extracts do not say, mark the question as unresolved.
Traceable output
Changed: Store the record in the training register and notify laboratory management; previously, the record was sent to management (V1/V2, section 3). Unchanged: Laboratory management checks the record before granting access (V1/V2, section 4). Unresolved: These extracts do not specify whether older records must be transferred.
Use after review
The document owner checks every statement against both versions. The question about older records goes to the quality team. The change list becomes an internal notice only after their approval. The AI does not grant equipment access or assess competence.

Which task makes a suitable first trial?

Choose a recurring text task where responsible staff can establish the correct answer from existing documents. For practices and care teams, this might involve an internal administrative instruction; in life sciences, the administrative recording of equipment training. The output could be a change list with source references and open questions.

AI can help summarise longer changes in plain language. If you only need to see which words changed, the comparison function in your document management system may be enough. Two short extracts such as those in the example are easy to check manually; the example makes the process visible.

What documents and instructions does the AI need?

For a learning exercise, create the documents entirely from scratch. For a trial with internal documents, they must be approved for the selected tool and intended users. Provide clearly labelled versions and identify which is current. An archived document must not silently become the current instruction during comparison.

  • Input: document title, version, section and approved text extracts.
  • Output: changes, source references, unchanged procedures and explicitly unresolved questions.
  • Use: draft for the document owner; no direct publication or system authorisation.

How do you recognise a useful result?

Check every change against the original passages. Were responsibilities, conditions or exceptions omitted? Does the output contain anything absent from both versions? In the example, “All old records must be transferred” would be an invented requirement. Even an otherwise correct summary must retain the check before access is granted.

Record errors and the effort needed to correct them. Compare the complete task, including review, with your existing approach. If checking takes longer or relevant changes are missed, simplify the task or keep using the existing document comparison.

Where does the administrative task end?

AI is not a medical device simply because it is used in a practice or laboratory. The manufacturer’s intended purpose is one factor in determining how software is regulated. Swissmedic explains medical purposes and the qualification of software. An assistant for internal text comparisons does not establish whether another function may be used for diagnosis or treatment.

In life sciences, also establish whether the output feeds into a regulated quality, research or production process. An SOP comparison remains a draft; the responsible specialists and quality staff assess whether and under what conditions it can be used in that process. The exercise does not replace any system validation required for that use.

What must be settled before everyday use?

Name the people who supply documents, check outputs and approve internal notices. Record where inputs are processed and results stored, who can access them and how a new document version is introduced. Administrative documents can also contain personal or confidential information.

Proceed only when the task is handled reliably enough and review effort is acceptable. The next step might be a limited trial with approved organisational documents. Patient records, clinical recommendations and decisions about using equipment fall outside the text task described here.

Choose a task for your work area

Scroll the table sideways if needed.

AreaAdministrative knowledge taskOutput and boundary
Practice or care organisationSummarise changes to an internal instruction for general enquiriesDraft for administration; no assessment of symptoms or urgency
Life-sciences laboratoryCompare versions of an SOP for recording equipment trainingChange list with source references; no competence assessment or access authorisation
Pharma or medical technologyCompare approved instructions for internal document storageOpen questions for document owners; no product or batch release

Questions about this topic

Is administrative data always low risk?

No. Appointments, correspondence and organisational details can contain sensitive information about an individual. Content and use matter. For the first exercise, use entirely fictional documents without personal information.

Can AI approve an SOP or confirm compliance with it?

A text comparison can prepare a list of differences and open questions. It does not demonstrate compliance with the SOP or a system’s suitability for a regulated process. The required professional checks and approvals remain with the responsible people.

Sources and technical background

These sources explain the underlying principles. Our recommendations provide practical guidance and do not promise a particular project result. Editorial review: 18 October 2026.

Define one administrative task

Describe the text your team repeatedly works on, the output you need and who can check it. This provides a basis for discussing a suitable starting point. A description without confidential documents or patient data is enough for the initial enquiry.

Discuss an administrative AI task
AI in Healthcare