AI and digitalisation in everyday work
Which workflow resembles your task? Six examples show what an enquiry, document or order can become, with completed drafts and clear next steps.
Which example fits your task?
Choose by your starting point. Each detail page shows a completed example and explains what people need to check or decide.
Handle enquiries and orders
Do you need to sort free-form emails or enter the same order details repeatedly? Compare reply preparation with transferring order data.
Find information and practise AI together
Do colleagues need answers from company documents, or practice using AI? Choose the knowledge search or the team exercise.
Help customers take the next step
Is this about an order in progress or prospects trying to understand your offer? The portal shows status and approval; the website leads to a relevant enquiry.
Use AI to sort customer enquiries and prepare replies
Spend less time sorting messages and preparing repeated follow-up questions: AI can identify the issue and missing details in an email, then draft a reply. Your team reviews the draft and decides whether to send it.
Introduce AI tools and practise together as a team
Turn meeting notes into a checked action list: this example shows how a team instructs AI, reviews results and leaves missing information unresolved.
Search company documents with an AI knowledge assistant
Ask a question and receive a short answer with sources you can check: this example shows what a knowledge assistant can add and when your existing document search is enough.
Move orders from PDFs and Excel into your ERP – without entering them twice
An order arrives by email. Someone copies the details into Excel, clarifies missing information and passes the list on. A second person then enters the same data into the ERP.
Develop a customer portal for a specific business workflow
A customer portal becomes relevant when customers and staff regularly work on the same case, but details, versions and next steps remain scattered across emails. A print order illustrates what a shared view would need to do.
Build a clear multilingual B2B website
From a relevant offer to a specific enquiry: a training provider explains its services in German and English so prospects understand the content, prerequisites and next step.
Does one of these tasks sound familiar?
Tell us what comes in today, how your team handles it and what result you need. In an initial conversation, we consider which approach could fit.
Discuss your project