Dispatch faster, clear customs easier, calculate rates with confidence.
HANDS-ON AI TRAINING FOR TRANSPORT & LOGISTICS (SME)

Dispatch faster, clear customs easier, calculate rates with confidence.

Down-to-earth AI workshops for regional transport companies, SME freight forwarders, customs teams, and fleet operators. We show your office and dispatch teams how AI immediately saves time and stress in hectic daily operations.

YOUR AI ORIENTATION
01FOCUS & APPLICATION AREA

AI means so many things. Which AI do you actually need? What is your specific area of application?

02FROM EXPERIMENT TO ENTERPRISE

We help - from short-term pilot projects and rapid experiments all the way to enterprise solutions.

03DISCOVER THE POSSIBILITIES

Simply streamline daily workflows or transform an entire business unit with autonomous agents? Discover the possibilities with us.

Industry Reality

High-pressure dispatch, complex customs paperwork, and tight margins in Swiss logistics.

Freight forwarders, carriers, customs declarants, and contract logistics providers operate by the minute: unstructured transport requests, Passar customs filings, RFQ tenders, and claims create constant time pressure.

While dispatchers and clerks spend hours retyping customer emails, comparing freight tables in Excel, and answering status inquiries, little room remains for proactive optimization.

In our hands-on AI trainings for logistics and freight forwarding companies, your teams learn how to drastically accelerate administration, tender preparation, customs research, and customer communication.

39%

of people using AI at work had received AI training from their employer.

According to the global Microsoft and LinkedIn Work Trend Index 2024. Practical training helps your team put AI to use. Source: Work Trend Index 2024

  • Manual data entry & lookup work: Retyping transport orders and packing lists and looking up customs tariff numbers (Tares).
  • Complex logistics tenders (RFQs): Time-consuming preparation of large Excel freight matrices and service descriptions under tight deadlines.
  • Multilingual claims & driver communication: High effort for damage claims, delivery delays, and instructions for international partners.
From Practice. For Practice.

Our Approach

We skip theoretical buzzwords and focus on immediately applicable workflows that provide instant relief in busy daily operations.

For Dispatch, Customs & Office

Practical training without IT jargon – built directly around Swiss transport and forwarding workflows.

Freight & Customs Documents

Structure commercial invoices, packing lists, Tares codes, and customer bookings in seconds.

25+ Languages at One Click

Smooth communication with international drivers, partners, customs offices, and shippers.

Training Content: From Back Office to Core Business

Our training courses cover the entire spectrum, structured by implementation horizons:

Horizon 1

Dispatch & Fleet

  • ✓Structure Messy Transport Orders Instantly: How to turn unstructured customer emails, PDF advisories, and loading lists into uniform dispatch overviews at one click.
  • ✓Multilingual Driver & Ramp Communication: Accurate translation of unloading instructions, hazmat notes (ADR/SDR), and driving/rest time rules (ARV) via text and voice.
  • ✓Evaluating Route, Fuel & LSVA Exports: Fast analysis of telematics and billing exports in Excel with AI assistance – without complex pivot tables.

Horizon 2

Customs & Forwarding Admin

  • ✓Extracting Commercial Invoices & Packing Lists: Pull line items, weights, customs values, and countries of origin from complex supplier PDFs and prepare them for FOCBS Passar.
  • ✓Fast Tares & Regulation Research: Use AI as an intelligent assistant to clarify customs tariff numbers, free trade rules, and Incoterms questions faster.
  • ✓Claims, Damage & Insurance Cases: Draft factual, legally sound statements for transport damage, delivery delays, or Euro-pallet discrepancies.

Horizon 3

Quotes & Management

  • ✓Handling Tenders (RFQs) & Spot Inquiries: Summarize shipper tender specs, spot critical clauses (e.g., fuel floaters, free waiting time, penalties) immediately, and draft compelling proposals.
  • ✓KPI & Post-Calculation Checks: Evaluate contribution margins per customer, lane, or vehicle from existing ERP/TMS exports with AI support.
  • ✓Data Protection (Swiss FADP) & Confidentiality: Clear team rules ensuring customer tariffs, freight rates, and route data are never pasted into public free tools.
Target Audience

Who Are Our AI Trainings Designed For?

Our training courses are tailored to specialists, department heads, SMEs, and management teams.

Executives & Management

Strategic management, supply chain resilience, and investment decisions.

Dispatchers & Planners

Use of AI tools for route, load, and resource optimization in daily business.

IT & Data Teams

Technical implementation of telematics AI and modern data infrastructures.

Entire Staff

Employees who save massive amounts of time through AI in administration and freight documentation.

Hands-On Logistics & Forwarding Exercises

Concrete Workflows from Our Logistics Seminars

Participants practice directly on realistic Swiss freight forwarding, customs, tender, and dispatch scenarios.

Freight Forwarding & CustomsLab Exercise 01

Customs Tariff Lookup (Tares) & Packing List Structuring

Prompt / Workflow Pattern:Transforming complex multilingual commercial invoices into structured line-item tables including justified HS/Tares tariff code suggestions.

→ Measurable Result: Significantly faster preparation of complex customs filings with fewer queries.

Key Account & Tender ManagementLab Exercise 02

Logistics RFQs & Freight Matrices in Record Time

Prompt / Workflow Pattern:AI-assisted cleansing and evaluation of thousands of shipment rows in Excel plus drafting compelling concept chapters for contract logistics tenders.

→ Measurable Result: Cuts preparation time for major logistics tenders in half while raising proposal quality.

Dispatch & Customer ServiceLab Exercise 03

Claims Handling, Proactive ETA Updates & Driver Briefings

Prompt / Workflow Pattern:Drafting professional statements for transport claims/delays and translating loading and ADR/SDR safety rules into 10+ driver languages.

→ Measurable Result: Fast, legally sound communication in hectic day-to-day operations.

Looking for strategic AI consulting or custom software integration beyond team training?

Explore our industry consulting roadmap and holistic digitalization solutions.

Formats

Choose Your Suitable Package

All our seminars can be customized to your specific business operations.

Foundation

AI Foundation Seminar

CHF 3,100 / Day
  • 01Creates confidence among employees and management
  • 02Focus on data security & correct application
  • 03No IT prior knowledge required – Easy start
To the AI Foundation Seminar
Bestseller

AI Practical Seminar

CHF 4,900 / Day
  • 01Incl. initial discussion & detailed needs analysis
  • 02Solving concrete problems from your daily work
  • 03High practical utility for all employees
To the AI Practical Seminar
Recommended
Advanced

AI Intensive Workshop

CHF 7,150 / 2 Days
  • 01Combining AI knowledge & concrete application
  • 02Detailed analysis of your processes & potentials
  • 03Creation of a roadmap for implementation
To the AI Intensive Workshop
Agenda

A Structured Path to Success.

We prepare real-world examples in advance to guarantee immediate wins for your employees.

Your Time Investment

A single full day is enough to significantly relieve the back office, leaving more time for what matters most.

1
Phase 1

1. Pre-Workshop Prep with Your Document Types

Ahead of the session, we review your typical freight documents, quote templates, and administrative bottlenecks (anonymized, of course).

2
Phase 2

2. Compact On-Site Workshop (Split Groups Available)

Choose the right format: AI Basic Seminar (1 day), AI Practical Seminar (1 day), or AI Intensive Workshop (2 days). Our seminar page lists the scope, prerequisites and official prices. We adapt the exercises to your tasks and your team’s experience.

3
Phase 3

3. Forwarding Prompt Playbook & Security Policy

Your team receives ready-to-copy templates for dispatch, customs, sales, and administration plus a clear one-page AI policy.

Phase 4

Strategy & Outlook

Summary of findings and definition of clear next steps for a sustainable and secure integration in the team.

Feedback

What Our Participants Say

Real voices from our seminars, trainings, and workshops.

Eliane Marty

Eliane Marty

Managing Director, Baugenossenschaft Waidmatt

"The AI seminar by Peak Pioneers was a valuable investment. We learned concrete use cases that relieve us in our daily business. The delivery of the content was professional and directly applicable to our operations."

Monika Hofer

Monika Hofer

Head of Finance / HR

"Thanks to the accompanying multi-part seminar program on Artificial Intelligence, we were also able to ensure that the entire team competently uses the new capabilities right from the start. The content was conveyed clearly, practically, and understandably for all participants."

Monika Müller-Seps

Monika Müller-Seps

Managing Director, Terra Est Vita Stiftung

"Peak Pioneers' training on Artificial Intelligence was extremely inspiring and highly practical. The competent instructor not only imparted well-founded knowledge but also gave many helpful tips for concrete implementation in everyday life."

FACTS & FIGURES FOR THE LOGISTICS SECTOR

Research and guidance in context

Research can help identify useful applications. It does not replace testing the outcome in your own business.

100%2024

Digital Customs Workflows with FOCBS Passar

The Federal Office for Customs and Border Security (FOCBS / BAZG) is transitioning Swiss border clearance entirely to digital processes – teams that structure data digitally and with AI avoid costly border delays.

36 %2025

Occupations with observed AI use in some tasks

The first Anthropic Economic Index (2025) observed Claude use for at least a quarter of tasks in roughly 36% of occupations. This is task coverage, not a measure of worker adoption or a guaranteed time saving.

Training FAQ & Organization

Important Answers for Your AI Training

Everything you need to know about customization, confidentiality, prior knowledge, and in-house execution.

01

How can we train our team when the dispatch desk has to be staffed continuously?

  • We know the pace of the transport business. That is why we offer split-cohort trainings for forwarders and fleet operators (e.g., Group A in the morning, Group B in the afternoon, or two compact 3-hour blocks) so your phones and dispatch desk remain fully operational every second.
02

Isn't the training too theoretical for hands-on dispatchers?

  • Quite the opposite: we skip academic theory on neural networks entirely. From the first half hour, we work directly on real tasks from your daily operations – from parsing a messy loading list or drafting a demurrage claim to translating driver instructions.
03

Do we need expensive specialized software before attending the workshop?

  • No. We show you how to achieve huge time savings using secure standard AI workspaces (starting around CHF 20–30 per user/month) alongside Excel, Outlook, and your existing TMS (e.g., WinSped, Abacus).
04

How do we prevent employees from entering sensitive freight rates or customer data into unsafe tools?

  • That is precisely why training is so important: we show your team the difference between unsafe free tools and protected business workspaces compliant with the Swiss FADP, and we provide a clear, binding AI policy for your company.

Ready for the Next Step?

Contact us for a non-binding initial call. We analyze your training needs and create a tailored proposal for your team.

Request Training
AI in Transport & Logistics