AI Training & Courses for Hotels & Gastronomy.
Artificial Intelligence improves service and reduces costs. Make your team fit for the future – with tailored training for hotels, restaurants, and caterers.
The Labor Shortage Forces the Industry to Rethink.
The hospitality industry is under massive pressure: rising costs, high guest expectations, and an acute shortage of qualified staff require new, digital solutions.
While routine tasks like answering online reviews, translating menus, or responding to recurring guest inquiries still eat up valuable time, too little room remains for what matters most: personal care of the guests.
The core problem: The implementation of AI tools often fails due to anxiety within the team and uncertainty about which tools actually offer added value for operations.
of all AI initiatives fail due to a lack of practical relevance for the team.
Challenges we address through targeted training:
- Time Lost in the Back Office: Manual creation of social media posts, newsletters, and offers.
- Overloaded Reception: Constant interruptions from the same standard questions.
- Lack of Language Skills: Communication barriers with international guests or employees.
Our Approach
The hospitality industry requires practical solutions that provide immediate relief in stressful daily operations. We do not do theoretical future-talk and focus on immediately applicable workflows.
100% Branchenfokus
Real-world use cases from individual hotels, system catering, and catering services.
Individuell angepasst
Content is tailored precisely to your team (reception, F&B, marketing).
Zukunftssicher
From automated review responses to revenue optimization.
Training Content: From the Back Office to Revenue
Our training courses cover the spectrum of AI in hotels and gastronomy, structured by implementation horizons:
Short-term
Produktivität & Kommunikation
- ✓ Reviews: Professional, tailored, and time-saving responses for TripAdvisor & Google.
- ✓ Translations: Error-free localization of menus, websites, and guest information.
- ✓ Marketing Content: Creation of appealing social media posts and newsletter campaigns.
Medium-term
Gästeerlebnis & Prozesse
- ✓ Concierge Bots: Deployment of intelligent chatbots for booking inquiries and room service.
- ✓ Personalization: Tailored offers based on past stays and preferences.
- ✓ Duty Rosters: AI-supported assistance in staff planning.
Long-term
Strategie & Operations
- ✓ Revenue Management: Predictive analytics for dynamic, demand-oriented pricing.
- ✓ Food Waste Reduction: AI forecasting to optimize food purchasing and menu planning.
- ✓ Smart Building: Sensorik und KI zur Energieeinsparung (Heizung, Licht) in Gästezimmern.
Who do we design our AI training for?
Our training courses are directed at individual hotels, hotel groups, system gastronomy, and catering providers.
Hoteliers & Direktion
Strategic alignment, revenue management, and overcoming the labor shortage.
Rezeption & Guest Relations
Automated communication, chatbots for bookings, and multilingual support.
F&B Management & Küche
Intelligent purchasing optimization, menu planning, and reducing food waste.
Sales & Marketing
Scaling content production for social media, newsletters, and offers.
Choose your suitable package
All our seminars can be modularly configured for your specific hotel or gastronomy business.
AI Foundation Seminar
Ideal for beginners & cross-departmental teams. AI basics explained understandably & without technical jargon.
- 01 Creates basic knowledge for all service areas
- 02 Focus on guest data protection (RevDSG) & application
- 03 No IT prior knowledge required – Easy start
AI Practical Seminar
100% tailored to your hotel. We develop real workflows, from reputation management to offer creation.
- 01 Incl. initial discussion & detailed process analysis
- 02 Development of reply templates (TripAdvisor etc.)
- 03 Immediate time savings for back office and reception
AI Intensive Workshop
Strategic planning workshop. Perfect for management, directors, and revenue managers of hotel groups.
- 01 Technology scouting for PMS & booking integration
- 02 Concepts for revenue management & chatbot deployment
- 03 Creation of a roadmap for the digital guest journey
Are you looking for training for an individual? Then we might have a more suitable offer for you.
A structured path to success.
We work beforehand with anonymized practical examples (e.g., actual guest reviews or menu plans of your hotel) to guarantee immediate success experiences for the employees.
Your investment in time
A full day is sufficient to significantly ease the burden on the back office, leaving more time for perfect service for the guest.
Foundations & Context
We clarify the current state, reduce fears of job loss, and sensitize the team to handling sensitive guest data (RevDSG).
Methodology & Application
Interactive prompting training – focused on tone of voice ("Voice of the Hotel"), complaint management, and translations.
Transfer & Hotel Practice
Live trial on real tasks: e.g. responding to complicated guest reviews, writing the next newsletter, or designing a banquet offer.
Strategy & Outlook
Establishing binding workflows and guidelines for AI use to ensure consistent brand communication.
What our participants say
Genuine feedback from our seminars, training courses, and workshops.
Eliane Marty
Geschäftsführerin, Baugenossenschaft Waidmatt
"Das KI-Seminar von Peak Pioneers war eine wertvolle Investition. Wir haben konkrete Anwendungsfälle kennengelernt, die uns im Tagesgeschäft entlasten. Die Vermittlung der Inhalte war professionell und direkt auf unseren Betrieb anwendbar."
Monika Hofer
Head of Finance / HR
"Thanks to the accompanying, multi-part seminar program on Artificial Intelligence, we were also able to ensure that the entire team uses the new possibilities competently from the very beginning. The content was presented in an understandable, practical, and comprehensible manner for all participants."
Monika Müller-Seps
Geschäftsführerin, Terra Est Vita Stiftung
"Die Schulung von Peak Pioneers zum Thema Künstliche Intelligenz war äusserst inspirierend und praxisnah gestaltet. Der kompetente Schulungsleiter vermittelte nicht nur fundiertes Wissen, sondern gab auch viele hilfreiche Tipps zur konkreten Umsetzung im Alltag."
Ready for the next step?
Contact me for a free initial consultation. Together, we will analyze the specific challenges of your business and design a suitable training concept.
Request Training